F.A.Q.

HOW IS MY PRICE DETERMINED?

While we have a set price for our non-refundable deposits and provide a base price for our services, there are however a number of factors to determine your custom price. These include but are not limited to: sizing, pagination, timing, etc. Every project and every client are different, and we will do our best to accommodate your request and specific needs.

DO YOU HAVE AN IN-PERSON OFFICE?

At present, all services are conducted online, with the option for in-person meetings and consultations. Contact our Chief Designer via email for scheduling any in-person meetings.

MAY I RECEIVE MY PROJECT IN ADVANCE?

Depending on the timeline and progress of the project, you can request an earlier delivery, and we can discuss a feasible date that can best accommodate your needs.

CAN I MAKE CHANGES DURING THE PROCESS?

Yes, we can make adjustments during the sketch phase to ensure project is to your satisfaction. Once the designs are sketched, you will sign off on them and from there we will begin the coloring phase. However, certain modifications after the design is confirmed and depending on the timeline of the process may incur additional costs considering the amount of time that is needed or new materials if needed. These costs will be calculated at the Chief Designer's discretion and will be communicated before further action is taken to complete the design.

WHAT IF I WANT TO CANCEL MY PROJECT?

We understand that things happen and things change over time. If at any point you decide to cancel the development of your project entirely, the initial down payment will be non-refundable and you will be expected to pay for any artwork that has been completed within the timeline stated within your agreement.

HOW DO YOUR CONTRACTS WORK?

When you decide the project you'd like to create and go over the details in the initial consultation, you will then develop a custiomized contract agreement with our Chief Designer. This will include all but not limited to: Scope of Work, Communication & Privacy, Copyright & Usage Rights, Shipping & Delivery, as well as other details that you'd like to include with your project. A review of the agreement will be done before, during, and after the project is completed. All contract agreements will be sent via email and in a PDF format. In addition to this, they will require a wet signature and to be scanned and sent back to the Chief Designer via email upon agreeing to the terms and conditions. All agreements and amended agreements will be uploaded to shared Google Drive.